Privacy Policy

Who We Are

Country Public Adjusters is a licensed public adjusting firm serving Nashville, Tennessee and South Florida. We help property owners navigate insurance claims after storm, hail, wind, water, and fire damage.

This Privacy Policy explains what information we collect through our website at countrypublicadjusters.com, how we use it, and your rights regarding that information.

Contact: claims@countrypublicadjusters.com  |  1.866.806.9911

What Information We Collect

When you fill out a contact or inspection request form on our website, we collect:

• Name — so we know who we're speaking with
• Email address — to send you information and follow up on your claim
• Phone number — to call or text you about your claim or inspection
• Property address — to understand the location and scope of damage
• Damage type — hail, wind, water, fire, or other
• Damage description — any details you choose to share about what happened

We also collect basic website analytics automatically:

• Pages you visit and how long you spend on them
• The page or ad that referred you to our site (UTM parameters)
• Browser type and approximate geographic region (not precise location)

How We Use Your Information

We use the information you provide to:

• Contact you about scheduling a free property inspection
• Provide public adjusting services for your insurance claim
• Send you relevant information about your claim or case status
• Respond to your questions and requests

We use website analytics (first-party, self-hosted) to understand how visitors find our site and which pages are most helpful — this helps us improve the site experience. We do not use Google Analytics, Facebook Pixel, or other third-party tracking scripts.

TCPA Notice — Phone & Text Communications

Who We Share Your Information With

We do not sell or rent your personal information to third parties.

We may share your information only in these limited circumstances:

• To provide our services: If we take on your claim, we share relevant information with your insurance company as part of the claims process — this is necessary to represent you.
• CRM system: We use a customer relationship management tool (GoHighLevel) to manage communications with leads and clients. Your contact information is stored there under our account and is not shared with other businesses using that platform.
• Legal requirements: If required by law, court order, or to protect our rights.

No third-party advertising companies receive your data. No data brokers. No social media platforms.

Cookies & Analytics

Our website uses a first-party analytics system hosted on our own servers (no Google Analytics, Meta Pixel, or other third-party trackers). This system sets a small anonymous identifier in your browser's local storage to count page visits and understand traffic sources.

We do not use advertising cookies. We do not build advertising profiles. Standard browser settings allow you to clear local storage and cookies at any time.

Data Security

Your information is stored in a secure database hosted on infrastructure with encrypted connections. Access is limited to our team and the service providers listed above. We use industry-standard security practices to protect your data.

No transmission over the internet is 100% secure. If you have concerns about sending sensitive information, please call us directly at 1.866.806.9911.

Your Rights

You can request the following at any time by emailing claims@countrypublicadjusters.com:

• Access: A copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request that we delete your information (subject to legal and contractual obligations)
• Opt-out of communications: Stop receiving emails or texts from us

We will respond to data requests within 30 days.

Children's Privacy

Our website is not directed at children under 13 years old. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when changes were made. Continued use of our website after updates means you accept the revised policy.

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